AND OF COURSE- ALL OF THE LEGAL JARGON
PRIVACY POLICY,
LEGAL INFO, & DISCLAIMER
Accuracy- Every effort is made to ensure that the information provided on this site is accurate. Please
realize that the practice of medicine is constantly changing, and that one
provider may interpret the available evidence differently from another. Furthermore, Lush Health is dedicated to providing evidence-based and practical medical information to patients, but
sometimes there is no available evidence to substantiate anecdotal claims obtained through clinical
practice. Therefore, much of the information provided is based on expert opinion and extrapolation from
what evidence is available. We cannot guarantee that the information provided is complete, correct, timely,
current or up-to-date. Similar to any printed materials, the information may become out-of-date. The information provided may be updated or changed at
any time.
Lush Health cannot guarantee the accuracy or validity of the information presented on its website. It is
not intended to form definitive medical advice and we do not necessarily recommend that our opinions
should be translated into clinical care. The intended audience of this site is the general public and gives general information;
therefore, you should always consider that it does not intend to be individualized or tailored to any person or condition.
Infringement- To the best of our knowledge any materials or intellectual property created are original and
do not infringe upon the intellectual property rights of others.
Lush Health (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our online booking system, complete digital forms, or receive services from us. Because we provide medical and wellness services, some of the information we receive may be considered Protected Health Information (PHI) and is handled in accordance with HIPAA.
1. Information We Collect
A. Personal Information
We may collect the following personal information when you interact with our website or services:
-
Name
-
Contact information (email, phone number)
-
Appointment details and preferences
-
Billing and payment information
B. Protected Health Information (PHI) — HIPAA
When you submit intake forms, request services, or communicate with our providers, we may collect PHI, including:
-
Medical history and health conditions
-
Medications, allergies, and treatment information
-
Photos or documentation you voluntarily submit
-
Details of services provided to you
C. Automatically Collected Information
Our website may collect non-identifying information such as:
-
IP address
-
Browser type
-
Device information
-
Cookies or tracking pixels used for website performance and analytics
2. How We Use Your Information
We use your information to:
-
Schedule and manage appointments
-
Provide medical and aesthetic services
-
Maintain accurate health records
-
Communicate about appointments, follow-ups, and treatment recommendations
-
Process payments and membership billing
-
Improve website functionality and user experience
-
Comply with legal and regulatory requirements
PHI is used strictly for treatment, payment, and healthcare operations (TPO), as permitted under HIPAA.
3. How We Protect Your Information
We take the security of your personal information and PHI seriously. Measures include:
-
HIPAA-compliant electronic systems and booking platforms
-
Encrypted storage of health records
-
Access limited to authorized staff and providers
-
Secure transmission methods when handling PHI
-
Regular security reviews to protect against unauthorized use or disclosure
However, no online system can guarantee complete security. By using our website, you acknowledge these inherent risks.
4. How Your Information May Be Shared
We do not sell or share your personal information or PHI for marketing purposes.
We may share information only in the following situations:
A. HIPAA-Permitted Disclosures
-
Treatment: With providers involved in your care
-
Payment: With billing services or processors
-
Healthcare Operations: For quality checks, scheduling platforms, or accreditation
B. Authorized Third Parties
We may share information with trusted vendors who provide:
-
Booking and scheduling software
-
Email/text communication services
-
Payment processing
-
Electronic medical record systems
These vendors are required to follow HIPAA or other privacy obligations through Business Associate Agreements (BAAs).
C. Legal Requirements
We may disclose information to comply with federal or state law, court orders, or law enforcement when required.
5. Your Rights Under HIPAA
You have the right to:
-
Request access to your health information
-
Request corrections to your records
-
Request restrictions on how your PHI is used
-
Request confidential communications
-
Receive an accounting of certain disclosures
-
File a complaint if you believe your privacy rights were violated
To exercise any of these rights, contact us using the information below.
6. Cookies, Analytics & Tracking
Our website may use cookies or analytics tools to improve performance and user experience.
Tracking data is not linked to PHI and is used only for website functionality and marketing insights.
You may disable cookies in your browser settings if preferred.
7. Email & SMS Communications
By booking or submitting your information, you may receive email or SMS confirmations, reminders, or updates.
We do not send PHI through unsecured text or email without your permission.
Marketing messages are optional and may be opted out of anytime.
8. Data Retention
We retain PHI and health records as required by federal and state medical laws.
Non-medical data is kept only as long as needed for business purposes.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy, your privacy rights, or our HIPAA compliance, please contact: